Terms of Service

1. Who can join

• You must be at least 16 years old. Some payout methods have a higher age limit under their own terms.
• You must live in a country where PollApp is available, and register in that country.
• You may have one (1) account. A second account is closed, and so is a new account made after a closure.
• You join as a private individual, for yourself. Your account can’t be transferred to anyone else.
• The details you give must be true and kept up to date, especially your date of birth, gender, postal code and contact details. They decide which surveys you are matched with and where your payouts go.

2. Your account

Your account is personal. You sign in with BankID, Apple, Google, Facebook or your phone number, and you are responsible for what is done from your account and for keeping your sign-in and your device safe. If you think someone else has got into your account, contact support straight away.

Some features need a complete profile. Until it is complete you may see fewer surveys. We may ask you to confirm that you are a real person or verify your identity before you can continue to earn or cash out.

3. Surveys

We bring you surveys from the survey marketplace YFlow and the research companies behind it. Which surveys you see depends on your profile, and we can’t promise that there will always be surveys for you: the number varies over time and between members.

The survey itself is run by the research company, not by us. Their terms apply to what happens inside the survey, and they are responsible for its content and for it working.

When you take a survey:

• Answer truthfully and with care. Surveys are only worth something because the answers are real.
• Answer yourself. Don’t let anyone else, or a program, answer for you.
• Take the time the questions need. Rushing through, giving the same answer to everything or typing nonsense counts as invalid participation and earns no reward.
• Keep what you see in a survey to yourself. Don’t copy, screenshot or share survey content.

A survey can end before you finish: you don’t fit the group the survey is looking for (a screen-out), its quota is already full, or it has been closed. That is a normal part of market research and earns no reward. If you finished a survey and the reward didn’t arrive, contact support.

4. Games

We show you games from our game partners, Prime Earn and adjoe. Each game shows what you need to reach, such as a level, how much it pays and how long you have. You earn the reward when the game partner reports that you have reached it in time.

• Install the game from its store page through PollApp, as a new player. Progress in a game you already had, or installed another way, can’t be tracked.
• The game partner decides whether a goal has been reached. On iPhone this needs your permission to track (App Tracking Transparency), and on Android adjoe’s games may need usage access. Without these, your progress may not be registered.
• The game belongs to its publisher, whose terms apply. Anything you buy in a game is between you and the publisher, and we can’t refund it.

5. Rewards and your balance

The reward for a survey or game is shown before you start. It is added to your balance when the partner confirms it. For surveys this is usually within seconds; for games it can take longer.

• Your balance is shown in the currency of the country you registered in.
• Your balance is a record of the rewards we owe you. It is not a bank account or electronic money, and it earns no interest.
• Your balance can’t be transferred to another member or sold.
• We correct a balance that is wrong, in either direction. If a reward was added by mistake, or a partner takes back a survey or game it had confirmed, we adjust your balance to match.
• Rewards earned by breaking these terms can be removed in full.

Streaks, daily goals, boosts, badges and competitions can give you extra rewards under the rules shown in the app at the time. We may change or end these features, but rewards already added to your balance stay there. The mini games are just for fun and give no rewards.

6. Payouts

You cash out in the app and choose one of the payout methods available in your country, such as PayPal, Swish, Venmo, Revolut, gift cards, prepaid cards or a donation. The app shows the minimum amount and any fee before you confirm. The amount is taken from your balance when you request the payout.

• The payout details must be your own and correct. We can’t get back a payout that was sent to details you gave us.
• A payout may be held for a manual check if something looks unusual, and we may ask you to verify your identity first. We will let you know.
• If a payout fails, is cancelled or is denied, the full amount goes back to your balance and you can try again.
• Payouts are made by payment providers and gift card issuers, whose own terms apply to their part.
• Rewards may be taxable income where you live. Reporting and paying any tax is your responsibility.

7. Where you can earn

Surveys and games are only available in the country you registered in, which we work out from your IP address. When you travel, you can still cash out, but you can’t earn until you are back home, and your streak is paused while you are away. Don’t use a VPN, proxy or similar service to appear to be somewhere else.

8. Inviting friends

You can invite friends with your personal invite link. You earn referral rewards under the conditions shown in the app when your friend joins. Only invite real people who create their own account for themselves. Rewards for inviting yourself, or for accounts that break these terms, are removed. Don’t spam your link, and don’t advertise it in a way that looks like it comes from PollApp.

9. Competitions

Each competition’s period, rules and prizes are shown in the app. When a competition ends we check the results and add the prizes to the winners’ balances. Entries that break these terms don’t count. On leaderboards other members see your first name, the first letter of your last name and your score.

10. What is not allowed

Besides what is said above, you may not:

• create more than one account, or a new account after a closure,
• use bots, scripts, emulators, modified apps or other automation anywhere in PollApp,
• hide where you are or which device you use,
• give false details about yourself to get more surveys or games,
• use mistakes or bugs in PollApp or a partner’s service to earn rewards; report them to us instead,
• try to get around our limits or checks,
• sell, rent out or share your account,
• harass or threaten our staff or other members.

11. If these terms are broken

Depending on how serious it is, we may:

• put your account on hold while we look into it,
• hold your payouts until we are done,
• remove rewards earned against these terms,
• limit or close your account.

Our systems can flag an account, but a person on our team always reviews it before an account is closed. We choose a step that fits what happened and tell you about it, unless that would stop us from finding out what happened. If you think we got it wrong, contact support and a person on our team will look at it again.

Rewards you earned fairly are paid out even if your account is closed, as long as you meet the requirements for a payout.

12. Closing your account

You can delete your account in the app at any time, without notice and without giving a reason. Cash out your balance first: a deleted account can’t be restored, and its balance can’t be paid out afterwards. What happens to your data is described in our privacy policy.

We may close your account with 30 days’ notice, or straight away if you seriously break these terms. If we close your account, you get the chance to cash out the rewards you earned fairly.

PollApp is free and you never have to take part in anything. You can stop using it whenever you like.

13. Changes to PollApp

We work to keep PollApp running, but we can’t promise that it will always be available or free of errors. Maintenance, outages and problems at our partners happen.

We keep developing PollApp and may add, change or remove features. If a change affects your balance or your ability to cash it out, we tell you in advance and give you reasonable time to cash out.

14. Intellectual property

PollApp, the app, the website, the brand and the content in them belong to us or our licensors. Your account gives you the right to use PollApp as a private individual and nothing more.

15. Liability

We are responsible for our own service. We are not responsible for the content or functioning of surveys run by research companies or games made by their publishers, or for how a payment provider or gift card issuer meets its obligations to you.

Our liability to you is limited to direct loss, up to the rewards you earned in PollApp in the twelve months before the loss. These limits don’t apply to intent or gross negligence, or where consumer law where you live gives you stronger protection.

16. Changes to these terms

We may need to change these terms. When a change matters to you, we tell you in the app or by email at least 30 days before it applies. If you don’t accept the new terms, you can close your account and cash out your balance. Clarifications and changes in your favour can apply straight away. The date at the top shows when these terms last changed.

17. Law and disputes

Swedish law applies to these terms. As a consumer you always keep the protection of the mandatory laws of the country you live in.

If you have a complaint, please contact us first; we would rather solve it with you directly. If we can’t agree, consumers in Sweden can turn to the National Board for Consumer Disputes (arn.se), and consumers elsewhere in the EU to the out-of-court dispute body in their country. Disputes can also be taken to the Swedish courts, or to the courts where you live if you are a consumer.